Customer Support & FAQ
📦 Track Your Order
Stay updated on your Thera Veda order in real time.
RETURN & REFUND POLICY
At Thera Veda, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery.
Once your return request is approved and the product is received and inspected, the refund will be processed to the original payment method.
For return assistance, please contact our customer support team with your order details.
EXCHANGE POLICY
We offer product exchanges for eligible items in cases of manufacturing defects, damage during transit, or incorrect product delivery.
Products must be returned in their original condition with all accessories, packaging, and documentation included.
Our team will review the request and provide further instructions for the exchange process.
CASH ON DELIVERY (COD)
Cash on Delivery (COD) is available on selected products and serviceable pin codes across India.
Please note:
✓ COD availability may vary based on location.
✓ Additional verification may be required for certain orders.
✓ Thera Veda reserves the right to limit COD services on specific products or regions.
SHIPPING & DELIVERY
Fast & Reliable Delivery Across India
✓ Orders are typically processed within 1–3 business days.
✓ Estimated delivery time: 3–7 business days for most locations.
✓ Delivery timelines may vary depending on your city, courier partner, weather conditions, or public holidays.
✓ Tracking information will be provided once your order has been shipped.
SPECIAL OFFERS & DISCOUNTS
Exclusive Savings for Our Customers
✓ Seasonal Wellness Sale Offers
✓ Festive Discount Campaigns
✓ Special Bundle Deals on Selected Products
✓ Limited-Time Promotional Discounts
✓ Exclusive Offers for Returning Customers
✓ New Product Launch Promotions
Follow Thera Veda for the latest offers and wellness deals designed to help you save more while investing in your health and well-being.
NEED HELP?
At Thera Veda, we are committed to providing exceptional customer support and ensuring a smooth shopping experience for every customer.
Email Support
theraveda.sol@gmail.com
Customer Support
+91 8865869078
Support Hours
Monday – Saturday: 10:00 AM – 7:00 PM
Thera Veda Support Team
Your wellness journey matters to us. Feel free to contact us anytime, and we’ll do our best to provide quick, friendly, and reliable assistance.
🌿 Frequently Asked Questions
Find answers to the most common questions about physiotherapy, wellness products, rehabilitation equipment, and healthy living.
What is physiotherapy?
Physiotherapy helps improve movement, reduce discomfort, and support recovery through exercise, rehabilitation, and physical wellness techniques.
How can physiotherapy help relieve pain?
Physiotherapy focuses on movement, strengthening exercises, and rehabilitation techniques that may help improve comfort and mobility.
When should I consider physiotherapy?
You may consider physiotherapy if you experience mobility limitations, stiffness, injury recovery needs, or recurring physical discomfort.
Is physiotherapy painful?
Most physiotherapy exercises are designed to be safe and manageable, although some movements may cause temporary discomfort.
How many physiotherapy sessions do I need?
The number of sessions depends on individual goals, recovery progress, and overall condition.
Can physiotherapy help avoid surgery?
In some situations, physiotherapy may improve function and mobility, but treatment decisions should be discussed with qualified healthcare professionals.
What conditions can physiotherapy help with?
Physiotherapy may support rehabilitation, mobility improvement, posture correction, sports recovery, and physical wellness.
Can physiotherapy help with posture correction?
Yes, posture-focused exercises and movement education are common parts of physiotherapy programs.
Is physiotherapy suitable for seniors?
Physiotherapy can support strength, balance, flexibility, and mobility in older adults.
Can physiotherapy help athletes?
Many athletes use physiotherapy to support recovery, mobility, flexibility, and injury prevention.
What are physiotherapy equipment products used for?
Physiotherapy equipment is commonly used to support exercise, stretching, rehabilitation, recovery, and wellness activities.
Can physiotherapy equipment be used at home?
Many wellness and rehabilitation products are designed for convenient home use when used according to instructions.
How do resistance bands help with exercise?
Resistance bands can be used for stretching, strengthening, flexibility training, and rehabilitation exercises.
What are Thera Bands used for?
Thera Bands are commonly used for mobility training, muscle activation, flexibility improvement, and strength exercises.
What are the benefits of using a foot massager?
Foot massagers may help provide relaxation and comfort after long periods of standing or walking.
How does a leg massager work?
Leg massagers use various massage techniques to provide a relaxing wellness experience.
What is a pen massager used for?
Pen massagers are compact wellness tools commonly used for targeted massage and relaxation.
Are wellness patches easy to use?
Most wellness patches are designed for convenient application according to product instructions.
How do I choose the right physiotherapy equipment?
Choose equipment based on your wellness goals, intended use, comfort preferences, and product specifications.
Are physiotherapy products suitable for daily use?
Usage depends on the specific product and manufacturer recommendations. Always follow the provided instructions.